Customer Service Representative – Part Time

Job Description:

• Ensure that client-assigned healthcare accounts are billed and paid both accurately and timely.
• Assist patients with billing inquiries, payments, payment plans, claims, benefits, and coverage.
• Respond to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts.
• Gather information, perform research, and resolve customer inquiries.
• Communicate appropriate options for resolution in a timely manner.
• Inform customers/patients about services available and assess their needs.
• Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required.
• Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.

Requirements:

• High school diploma or college degree from an accredited college or university.
• Spanish fluency preferable.
• Two to five years industry experience in medical revenue cycle management is preferred.
• Medical experience, either practical or classroom knowledge needed.
• Proven understanding of the medical revenue cycle.
• Demonstrated excellent verbal, written and interpersonal communication skills.
• Demonstrated knowledge of HIPAA rules and regulations.
• Attention to detail.
• Good attendance record.
• Proven ability to work collaboratively in a team environment.
• Demonstrated ability to perform work in alignment with company mission and values.
• Proven PC proficiency in MS Office Suite Applications.

Benefits:

• Eligible for a quarterly bonus